Privacy Policy

Lonestar Elite Services ("Lonestar Elite Services," "we," "us," or "our") provides lawn care, junk removal, and concrete power washing services throughout the DFW Metroplex. This Privacy Policy explains what personal information we collect through our website at leservicesservices.com, phone calls, text messages, service requests, estimates, and bookings; how we use that information; how we share it; and how we protect it.

By using our website or requesting services from us, you agree to the practices described in this Privacy Policy. This policy works together with our Terms of Service.

Information We Collect

Information you give us directly

We collect the information you provide when you contact us or request work, including through our online quote and booking forms, by phone, or by text message:

• Contact details — your name, mobile or home phone number, and email address.
• Property and service details — the service address or city, property or lot size, gate and access instructions, photos you send us, the type of work requested (lawn mowing, junk removal, power washing), and any notes you include about the job.
• Scheduling information — requested dates and times, recurring service preferences, and appointment history.
• Estimate and job records — quotes, work orders, invoices, receipts, and notes from completed jobs.
• Communications — the content of your calls, voicemails, text messages, emails, and form submissions, including your consent preferences for text messaging.
• Payment information — when you pay online, payment card details are collected and processed directly by our payment processor. We do not store full card numbers on our systems; we receive only confirmation details such as amount, date, and the last digits of the card.

Information collected automatically

When you visit our website, limited technical information may be collected automatically by our hosting provider and any embedded booking or form tools, such as your IP address, browser type, device type, referring page, and the pages you view. This information helps us keep the site secure and understand how visitors use it.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and prepare free estimates.
• Schedule, confirm, reschedule, and perform the services you request.
• Send appointment confirmations, arrival windows, scheduling updates, and service notifications.
• Send invoices, receipts, and payment reminders, and process payments.
• Provide customer service, answer questions, and resolve issues with a job.
• Maintain records of estimates, work performed, and payments.
• Improve our services, website, and service-area coverage.
• Comply with applicable laws and enforce our Terms of Service.

SMS / Text Message Communications

You provide consent to receive text messages by giving us your mobile number and opting in through our website form, in writing, or verbally when you request an estimate or schedule service. Consent to receive text messages is not a condition of purchasing any service from us.

If you reply STOP, we will stop sending you text messages, though we may send one final message confirming that you have been unsubscribed. You may still receive calls or emails from us about work you have requested, and you can opt back into text messages at any time by contacting us. Carriers are not liable for delayed or undelivered messages. Additional details about our text messaging program appear in the SMS Terms & Conditions section of our Terms of Service.

How We Share Information

We do not sell, rent, or trade your personal information. We do not share mobile phone numbers or SMS consent with third parties or affiliates for their marketing purposes. We share information only in these limited circumstances:

• Service providers. Vendors that help us operate the business — such as our website host, scheduling and quote-form software, text messaging provider, and payment processor — may handle your information solely to perform services for us and under obligations to protect it.
• Crew members and subcontractors. Personnel performing your job receive the details needed to complete the work, such as your name, service address, access instructions, and scope of work.
• Legal requirements. We may disclose information when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our customers, our team, or the public.
• Business transfer. If our business is sold or reorganized, customer records may be transferred as part of that transaction, subject to this Privacy Policy.

How We Protect Your Information

Our website is served over encrypted HTTPS connections, and online payments are processed through a secure hosted checkout operated by our payment processor. We limit access to customer records to the people who need it to schedule, perform, invoice, or support your service, and we retain information only as long as needed for business, accounting, and legal purposes. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.

Your Choices

• Text messages. Reply STOP to any message to opt out, or HELP for assistance.
• Email. Ask us to stop sending non-essential emails by replying to any message or contacting us directly.
• Phone calls. Tell us if you prefer we contact you only by text or email.
• Access, correction, and deletion. You may ask us to review, correct, or delete the personal information we hold about you. We may need to keep certain records, such as invoices and payment history, to meet legal and accounting obligations.
• Cookies and browser controls. You can set your browser to block or delete cookies, though some parts of the site may not work as intended.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Third-Party Links and Tools

Our site may link to or embed third-party tools, such as online booking forms and payment checkout pages. Those services operate under their own privacy policies, and we encourage you to review them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after an update means you accept the revised policy.

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